FAQ's

SHIPPING

Can I track my order?
Yes you can. You will receive your tracking number with your shipping confirmation email. 

How will my order be sent?
Orders are sent via Fastway or The Courier Guy, or occasionally through the local post network if you fall under an outlying area.


What countries do you ship to?
We ship all over South Africa and to all countries that have a post office.All standard shipping is free, outlying areas are charged at an additional R50.


How long does shipping take?
Local (KZN) - 1 to 2 days.Cape Town, JHB, surrounds and outlying - 2 to 3 days


Where do you ship from?
We ship out of our office in Durban, South Africa.

RETURNS

Can I exchange my product?
If you want to exchange a product to a different size you can send us an email to info@sweetpeas.co.za and let us know which item you want to exchange. You will then receive return instructions and we will send you the new product as soon as we get the return.

How can I return an item?
You can return an unworn item within 7 days of receiving your order. To start the return process, send an email info@sweetpeas.co.za and let us know which item you want to return. We will then send you instructions on where to send the item. Once we have received the item, we will issue a voucher or an exchange. Please do not send us returns without contacting us first. 

Who pays for the shipping when I return an item?
Unfortunately, we do not offer free returns at his point. You will have to cover the shipping costs for any returns yourself. Please make sure you have measured your feet accurately and have referred to our size chart to determine your correct size.

Can I make any custom changes to my order?
Yes , as all our orders are custom made to order , we have added a “special instructions” box on check out where you can request a special change to be make to your sandal. For Example: Looser straps for broader feet , tighter straps and narrow base for narrow feet , etc.

My item is defective
Oh no! We are truly sorry that you’ve received a faulty item! We carefully inspect each item before sending them but damages can occur during shipping. Please send a picture of the broken item to info@sweetpeas.co.za and we will arrange an exchange for you. Of course, we will refund you any additional shipping costs that may occur.


PAYMENT

What payment options do you offer?
We accept payment via credit card (Visa, Mastercard, American Express) through our Payfast portal.

PRODUCTS

How will the shoes be packaged?
Your item will come wrapped in tissue paper and in a shoe box. They are then packed into a shipping bag so we can try to ensure your item gets to you safely. 

What shoe sizes do you offer?
At the moment we offer 6 sizes, from (36 to 42) / (3 to 9) and due to popular demand we have recently launched Size 9 to our sizing curve.

How can I figure out my shoe size?
No problem, we've put together a guide which helps you find your perfect size. You can read more about that under our size chart.