Order Lead time, Shipping & Guarantee
All our footwear & Apparel is CUSTOM made to order especially for YOU.
Quality, precision and integrity are central to the Sweet Peas ethos. We are passionate about our craft and the process involved, ensuring time and care goes into every pair of shoes and garments we make, lending to our 12 to 14 day Factory process lead time.
PLEASE ALLOW FOR 12 - 14 DAYS for FACTORY PROCESS LEAD TIME & 2 TO 3 DAYS, to COURIER your parcel to you (depending on your area)
YOU WILL RECEIVE A EMAIL ONCE WE HAVE COMPLETED YOUR ORDER, PACKED IT UP & ITS READY TO BE SHIPPED TO YOU, ALONG WITH YOUR TRACKING NUMBER. (You will receive this email approximately 14 days from the day you placed your order)
COURIER LEAD TIME:
- Outlying areas - Flat Rate of R99 - Outlying door to door delivery takes 3 to 4 working days Via ARAMEX. Copy & paste this link in your search engine to Track your parcel: https://www.aramex.co.za/
- Local (Durban) Flat rate of R69 - Local door-to-door delivery takes 1 to 2 working days via FASTWAY. Copy & paste this link in your search engine to Track your parcel: https://www.fastway.co.za/our-services/track-your-parcel/
- National Main City Hubs: (CT, JHB , PE , EL & Surrounds) - Flat rate of R99 - Door to Door delivery takes 2 to 3 working days, via the COURIER GUY. Copy & paste this link in your search engine to Track your parcel: https://thecourierguy.pperfect.com/
What courier company has my parcel been sent with?
- Tracking no starts with: DBP… It has been sent with ARAMEX
- Tracking no starts with: CA00.. It has been sent with FASTWAY
- Tracking no starts with: TCG… It has been sent with THE COURIER GUY
- Please e-mail us at firstname.lastname@example.org if you have any queries relating to an order or return. We will respond within 24 hours.
Workmanship & Component Quality Guarantee
Sweet Peas will exchange or repair shoes with quality related issues provided, that they are returned within 6 months of purchase. (Proof of date purchased, will need to be provided)