Shipping, Returns & Guarantee

Shipping & Delivery: 
South Africa

*Important note on total lead time for orders* All sandals are custom made to order - please allow for 12-14 days for factory lead time , then 2 to 3 days to courier your parcel to you (depending on your area)

  • Outlying areas - Flat Rate R99 - this will be an option for you to choose on checkout. Outlying door to door delivery takes 3 to 4 working days.
  • Door-to-door delivery takes 2 to 3 working days R69
  • All shipping done through Fastway / The Courier Guy and Aramex (outlaying areas)

 

Guarantee / Exchanging of shoes:

Workmanship & Component Quality Guarantee
Sweet Peas will exchange or repair shoes with quality related issues provided, that they are returned within 6 months of purchase. (Proof of date purchased, will need to be provided)
 
We regret that we will not be able to exchange shoes where there has been improper care or excessive wear and tear. 

Returns
Sweet Peas, will happily exchange merchandise within 7 days of receipt of goods. Items must be returned unused, unworn and in original condition.
All sizing and measurement information is available on our Size chart, so please choose carefully before purchasing. 
 
Sweet Peas, does not refund items unless there is a manufacturer fault. The items can, however, be exchanged.
 
When returning your merchandise, consider using a trackable shipping service, as we cannot be liable for missing parcels. You are responsible for the cost of shipping if you are returning your item(s). Shipping costs are non-refundable.
 
Our sandals/shoes are handmade using genuine leather and therefore may show slight signs of wearing and variations. This a part of what makes them unique and beautiful. Our products are crafted by hand, and therefore may slightly vary from the photos.
 
Please e-mail us at info@sweetpeas.co.za to arrange an exchange